Privacy Policy

Last Updated: January 2, 2026

Welcome to Reelsy. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video creation service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password when you register
• Profile Information: Optional profile picture, bio, social media links
• Payment Information: Credit card details (processed securely through Stripe)
• Content: Videos, scripts, prompts, and other content you create or upload
• Communications: Messages you send us through support channels

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Session cookies, analytics cookies (see Section 5)
• Performance Metrics: Video generation times, API usage, error logs

1.3 Information from Third Parties

• OAuth Providers: Google account information (email, name, profile picture) when you sign in with Google
• Payment Processors: Transaction status from Stripe
• Analytics Services: Aggregated usage statistics

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process video generation requests, manage your account
• Personalization: Customize your experience based on preferences and usage patterns
• Communication: Send service updates, newsletters, promotional offers (you can opt out)
• Payment Processing: Process subscriptions and credit purchases
• Analytics: Understand usage patterns to improve our service
• Security: Detect fraud, prevent abuse, protect user data
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service
• AI Model Training: Anonymized data may be used to improve our AI algorithms (you can opt out)

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

3.1 Service Providers

• Cloud Infrastructure: Google Cloud Platform (hosting, databases)
• Payment Processing: Stripe (credit card processing)
• AI Services: OpenAI, Anthropic, Google AI (video generation, NLP)
• Analytics: Google Analytics, Sentry (performance monitoring)
• Email Services: SendGrid or similar (transactional emails)

3.2 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes (subpoenas, warrants)
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: HTTPS/TLS for data in transit, encryption at rest for sensitive data
• Authentication: bcrypt password hashing, OAuth 2.0 for third-party logins
• Access Control: Role-based access, least privilege principle
• Monitoring: Real-time security monitoring and alerting
• Backups: Regular automated backups with encryption

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Authentication, session management (required)
• Analytics Cookies: Google Analytics to understand user behavior (optional)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect functionality.

6. Your Data Rights

Depending on your location, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention)
• Portability: Export your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails (link in every email)
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing in certain cases

To exercise these rights, contact us at [email protected]

7. Data Retention

We retain your data for as long as necessary to provide our services:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Personal data deleted within 90 days, backups within 180 days
• Legal Requirements: Some data retained longer for compliance (e.g., tax records 7 years)
• Analytics Data: Anonymized usage data may be retained indefinitely

8. International Data Transfers

Your data may be processed in countries outside your residence, including the United States and countries where our service providers operate. We ensure adequate safeguards through:

• Standard Contractual Clauses (EU Commission approved)
• Privacy Shield frameworks where applicable
• Encryption and security measures during transfer

9. Children's Privacy

Reelsy is not intended for users under 13 years old (or 16 in the EU). We do not knowingly collect data from children. If we discover we have collected information from a child, we will delete it immediately. Parents who believe their child has provided information should contact us at [email protected]

10. Third-Party Links

Our service may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via:

• Email notification to registered users
• Prominent notice on our website
• In-app notification upon next login

Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: